| OCCS Key Performance Indicators (KPIs) |
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| Performance Measure |
Target |
12/2007 |
1/2008 |
2/2008 |
3/2008 |
4/2008 |
5/2008 |
| 1. Uptime/Availability of Critical Software Services | | | | | | | |
| Internet Native Banner | 99.90% | 99.90% | 99.90% | 100% | 100% | 100% | 100% |
| Self-Service Banner | 99.90% | 99.90% | 99.90% | 100% | 99.99% | 99.99% | 100% |
| Blackboard | 99.90% | 100% | 100% | 100% | 100% | 100% | 100% |
| Lotus Notes Faculty & Staff | 99.90% | 100% | 99.96% | 99.76% | 100% | 100% | 99.94% |
| Lotus Notes Student | 99.90% | 100% | 100% | 99.93% | 99.92% | 100% | 100% |
| SpamTrap | 99.90% | 100% | 100% | 100% | 100% | 100% | 100% |
| Midas | 99.90% | 100% | 100% | 99.99% | 100% | 100% | 100% |
| Internet | 99.90% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% |
| Campus Network | 99.90% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% |
| 3. Availability of Critical Computing Facilities | | | | | | | |
| Computer Labs | Increased Use | 0.45% | 0.38% | 0.47% | 44.00% | 44.00% | 28.00% |
| Technology Classrooms Equipment Use | Increased Use | 0.29% | 0.35% | 0.38% | 54.00% | 54.00% | 54.00% |
| 4. Uptime/Availability of Technical Services-Housing | | | | | | | |
| Residence Network (ResNet) | 99.90% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% |
| Cable TV | 99.90% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% | 99.99% |
| 5. Security | | | | | | | |
| Number of Incidents | Increase data capture | 104 | 70 | 86 | 94 | 149 | 62 |
| Number of Desktops with Security Update | 90.00% | 0.66% | 0.66% | 0.67% | 67.50% | 64.23% | 68.30% |
| 6. Service | | | | | | | |
| Technical Support Center Incidents | Centralize Data | 1359 | 2792 | 1770 | 1779 | 1779 | 2001 |
| Incidents resolved within 3 work days | 70.00% | 64.00% | 76.00% | 77.00% | 72.00% | 72.00% | 78.00% |
| Technology Classrooms Incidents | Decrease | 77 | 133 | 124 | 160 | 160 | 95 |
| Incidents resolved same work day | 70.00% | 40.00% | 76.00% | 70.00% | 68.00% | 68.00% | 73.00% |
| 7. Resources | | | | | | | |
| Centralized Printers # of Pages Printed | 500000 | 433511 | 490758 | 566993 | 429759 | 538348 | 142711 |
| Email Messages Processed | Manage Capacity | 10981225 | 13092782 | 9927879 | 11295155 | | 10156457 |
| Disk Space Utilization-Email Faculty-Staff | Manage Capacity | 59.43% | 60.74% | 61.65% | 62.80% | 60.65% | 60.65% |
| Disk Space Utilization-Email Student | 72.90% | 51.31% | 48.44% | 44.69% | 46.72% | 48.86% | 48.86% |
| Disk Space Utilization File/Print Academic | Manage Capacity | 33.88% | 33.88% | 43.13% | 33.00% | 38.52% | 38.50% |
| Disk Space Utilization File/Print Administrative | Manage Capacity | 53.60% | 53.60% | 55.20% | 62.50% | 63.20% | 64.60% |
| Research SAN - Percent Disk Used | 80.00% | 39 | 41 | 44 | 0% | 46 | 48 |
| Research SAN - Disk Usage in TB (terabytes) | 13 TB | 7.73 | 8.30 | 8.72 | 0% | 9.21 | 9.68 |
| Research SAN - Tape Library Capacity Used | Manage Capacity | 25.76% | 27.65% | 29.06% | 0% | 30.71% | 32.27% |
| SPAM Messages Blocked | Increase | 14820243 | 13580551 | 15014622 | 20310990 | 19178399 | 17173909 |
| Wireless Users | Increase | 8488 | 8683 | 3409 | 4689 | 5815 | 6164 |
| Internet Bandwidth Inbound peak (mbps) | | 240 | 250 | 288 | 273 | 322 | 247 |
| Internet Bandwidth Outbound peak (mbps) | | 84 | 80 | 240 | 113 | 250 | 76 |
| Internet Bandwidth Inbound average (mbps) | | 113 | 108 | 127 | 100 | 116 | 108 |
| Internet Bandwidth Outbound average (mbps) | | 49 | 48 | 125 | 52 | 126 | 39 |
| 8. Initiatives | | | | | | | |
| Projects with well-defined plan | 95.00% | 100% | 100% | 100% | 100% | 100% | 100% |
| Projects completed on-time | 90.00% | 93.00% | 93.00% | 89.00% | 92.00% | 92.00% | 100% |
| % Active versus Inactive projects | 80.00% | 93.00% | 93.00% | 91.00% | 92.00% | 92.00% | 90.00% |