WARRANTY
The Technical Support Center (TSC) strives to complete warranty repairs in two days or less (Monday - Friday). Many variables can influence turnaround time: high-volume periods (such as the start of a semester), diagnostic time, and parts availability.
Services Provided for Monarch Mobile Notebooks
- Testing, diagnosis and replacement/repair of Lenovo and Apple manufacturer defective parts on computer systems under warranty
- Updating BIOS and necessary drivers
- Reimage to original manufactured ODU customize image, if necessary
- If hard drive requires replacement, reloading operating system and installation of anti-virus and anti-spyware software
- Facilitating repairs that are required to be performed by the manufacturer
- Service does not cover personally-owned student printers, scanners, or other optional peripheral devices. Students may contact an external vendor for these services.
- Assistance with the reinstallation of application software or the recovery of data in the case of hard drive replacement
- Assistance includes: Providing training sessions at beginning of each semester; providing on-line documentation; scheduling one-on-one assistance in TSC office
- Accidental damage is covered under Lenovo's warranty only
- Batteries are covered under warranty for the first year of ownership regardless of the type of warranty;
- Receipt of Priority Service at TSC
- Loaner notebooks may be provided
Student Responsibility
- Creating copies of data files (class work/homework, photos, music, etc.) on CDs, USB key drives, or other media before dropping notebook off for service
- Providing the computer's service tag or serial number, if requested, for warranty verification
- Contacting the Technical Support Center at occshelp@odu.edu for problem determination and authorization to drop off hardware for repair
- Removing, disabling, or providing the Windows password, so TSC technicians can service your unit
- Attending training sessions to increase knowledge of owning a personal notebook, if necessary
- Maintaining up-to-date virus data files