Cable TV Troubleshooting
Video Troubleshooting
Can't receive anything above channel 13
Your TV may not be configured to receive a CATV signal (review set-up notes above). You should also run the auto-program feature on your TV to search for all available cable channels.
Snowy or no picture on all channels.
Cable is connected to the wrong connector on your TV (review set-up notes above).
Plug your video cable into another jack in your room. If this does not solve the problem, contact OCCS at 757 683 3192 to arrange for repairs of the defective jack. If this doesn't solve the problem, borrow another video cable and test your connection. If this works, you can purchase a replacement coax cable.
Cannot receive a particular channel.
You may have a feature on your TV which disables individual channels. Check your TV's documentation for information regarding this problem.
Interference on channels 3, 13, 18, or 19.
Signal Interference - the wiring which is in or near your TV may be acting as an antenna. Either move the wire or move your television away from the source of interference. This problem sometimes happens when TV's are placed on top of refrigerators.
Color problems in the picture (e.g., no color, everything looks sea-green).
Check other TV's on your floor to see if the same problem occurs. If so, contact OCCS at 757 683 3192. If the issue appears to only affect your set, the problem is most likely in your TV (e.g., bad tube, faulty electronics). You will need to contact a television repair facility for further diagnosis and/or repair.