ABOUT THE TECHNOLOGY
Blackberry
The PDF viewer function for Blackberry Enterprise users has been temporarily disabled due to security vulnerabilities. All other file attachment types should be viewable and function normally.
There are two ways that Blackberry mobile devices can interface with our email system, and only one of them is supported. There is Blackberry Enterprise Service (BES) and Blackberry Information Service (BIS). BES is the fully supported technology, and you must verify with your service provider (Sprint, ATT, Nextel, Verizon, etc) that you have the Blackberry Enterprise Service for this to work. With BES, we can synchronize your email, calendar, & contacts with up to date push technology that pushes any changes immediately to or from your mailbox to your Blackberry device. BES usually costs extra through your service provider, so make sure to contact them and verify that you have this service before contacting OCCS to assist with setup.
Blackberry Information Service is just internet access on your Blackberry, and it cannot interface with our dedicated Blackberry server. You may still be able to connect it as an IMAP client, but this is not supported.
For more information about how to setup your Blackberry mobile device using BES, see this document
ActiveSync
ActiveSync is a technology supported by Microsoft Mobile OS based devices. Any mobile device with Windows Mobile 5.0 or above fully supports ActiveSync, and can be configured to synchronize email, calendar, and contacts wirelessly just like a Blackberry. ActiveSync devices interface directly with our Microsoft Exchange email servers in order to receive data. This interface can be configured as either push (automatic delivery) or pull (periodic delivery) email.
ActiveSync setup is a little different on each device, but here are the generic setup instructions for ActiveSync devices.
The Apple iPhone fully supports ActiveSync, and can be configured to work with our system. For info on how to setup an iPhone to work with ActiveSync
For more info on supported ActiveSync devices, see: this formation.
IMAP
For devices that do not have Blackberry Enterprise Service or do not support ActiveSync, then you can set them up to send & receive email as IMAP clients. This will not sync your contacts or your calendar information. Nor is this an officially supported technology. If you would like to setup your mobile device as an IMAP client, please see this information.
Note: PalmOS devices do not support ActiveSync. They can only be setup as IMAP clients and are not fully supported.